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Frequently Asked Questions

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How to improve your video..

How do I make sure my video is level?

• A good way is to set your helmet down flat on the ground and rotate the micro-camera inside the mount until the video picture is level with the horizon.

• It's very common to position the base too far forward on the helmet the first time, different applications require the mount be attached at different angles on a helmet. For example, bicyclists’ record in a leaning forward position and need the camera positioned further back than you would first guess.

What is the best way to position my mic(s)?

• Run mic cables under straps, through D-rings - make it more a “part” of your pack. Avoid pointing mic directly into the wind or near material that may rub - low on the shoulder straps (pointed down) works best for most activities.

• If you notice you're overpowering the audio (i.e. when yelling) - try positioning them farther away from your mouth, but still pointed away from the wind, the next time you make a similar recording

Does the Micro-Camera require any special maintenance?

• Mainly we warn not to disassemble the Micro-Camera. All of our Micro-Cameras are sealed in a vacuum - unscrewing the cap will break the airtight seal and may lead to fogging.

• Check you Micro-Camera for fingerprints/dust/dirt before every use. Use water or glass cleaner with a soft non-abrasive cloth.

• Try not to look in the direction of the sun this will cause the video image will temporarily "white out."

What do you mean by "water and moister resistant"?

• All of our Micro-Cameras are water-proof, the rest of the system was designed for some moisture tolerance - not for submersion. Also please keep in mind mics have very little water tolerance if caught in the rain, place mic in plastic and seal with a rubber-band or zip-ties - you could also seal them in the CIP for maximum protection.

What do you mean by "crashable"?

• When using our CIP inflated around your camcorder and carried in a backpack - falling on your camcorder feels like falling on a flat shaped beach ball – not a brick. This does not make you invincible - Xtreme Recall is not liable for any damage to you or your camcorder. Be safe - and always wear a helmet.

Where is the best place to put the cables and battery pack while using your products?

• To keep cables from flapping around push any extra cabling into your pack before setting out.

• If not concerned with dust or moisture don't close the roll top of the CIP and place the battery somewhere else in the pack. This will also allow for quick disconnection, helping to conserve battery life.

• In wet, dusty or extreme cold conditions, put battery pack in lower right corner of CIP and close the role top (cables coming out of the rolled top).

Problems viewing our site..  
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Why does nothing appear under "Hot Deals" and/or "Featured Clip."?

• Your firewall may be mistaking our images for banner ads.
  Some firewalls assume any image in a table is an ad, you will need to turn off "ad blocking" while using our site. If you need help in doing this, please contact the tech support for your firewall. This firewall feature will block images on many web pages, for best viewing it is suggested you disable it while viewing sites you trust.
  

Why don't some of the links work (i.e. "featured clip" or "free shipping")?

• You may have pop-ups blocked.
  We use pop-ups to display our videos, this allows you to continue surfing our site while loading our videos. Make sure your firewall allows pop-ups for our site. The "Google Toolbar" also contains a pop-up blocker; if there is a button on your toolbar that says: " ?? blocked " click on it to allow pop-ups for our site.
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• You may have java disabled.


Internet Explorer users: in the "Tools" menu of your browser, choose "Internet Options."
Click on the "Advanced" tab and make sure you have the box for "Use Java" checked. 
(While you're in this tab, you can insure our videos will play properly by putting a check in the box for "play videos in webpages")

Why isn't the video playing in the pop-up?

• You may have a slow connection.
  Our videos have a ton of action, in order to give you acceptable quality we went with somewhat larger file sizes. If you have a slow connection, it may take a while for the streaming video to begin.

• Your browser may be set to not allow playback on web pages.
  Internet Explorer users: in the "Tools" menu of your browser, choose "Internet Options."
  Click on the "Advanced" tab and make sure the box for "play videos in webpages" is checked. 

• Your firewall may be blocking streaming video.
  We apologize for the inconvenience, but you will have to contact your firewall's tech support for information on changing this setting.

Why is the video sound doubling/echoing?

• You may have clicked the download link in a video popup, but didn't stop the streaming playback.
  Our streaming video is set to auto-play after it's finished buffering. Make sure to stop or pause the streaming playback before you begin watching the "download" version.

Why aren't the links for your videos on Kazaa working?

• You may have to manually allow "QuickLinks" within Kazaa.
  Open the K-Sig program (you can access this by the "Programs" drop down in Kazaa). In the K-Sig "File" menu, choose "Settings" and make sure "Associate with QuickLinks" is checked, as well as "Send QuickLinks directly to Kazaa."  Please Note: In most cases if you click the link while Kazaa is running, you may have to close and re-open it to see the downloads.